1. When receiving a call from a user, give a clear answer or response within one hour, and make arrangements and inform the user;

 

2. If an on-site service is really needed, arrive at the designated place within a promised time, and perform a return visit for the maintenance service satisfaction within two days after the maintenance;

 

3. After arriving at the site, the service staff shall solve common failures within eight hours; before the completion of troubleshooting, the service staff shall not leave the site; if the service staff wants to leave the site, clear reasons for leaving and the permission of the customer need to be obtained;

 

4. During the entire life cycle of the product from receiving the order to the scrap of the product, Mega Machinery will provide full trust and seamless communication and service to thoroughly eliminate worries of customers.